customer feedback

package.json

@@ -16,6 +16,7 @@
     "i18next-browser-languagedetector": "^7.1.0",
     "i18next-http-backend": "^2.2.1",
     "react": "^18.2.0",
+    "react-countup": "^6.5.3",
     "react-dom": "^18.2.0",
     "react-highlight-words": "^0.20.0",
     "react-i18next": "^13.0.1",
@@ -26,6 +27,7 @@
     "react-stl-viewer": "^2.2.5",
     "react-virtuoso": "^4.5.1",
     "react-webcam": "^7.1.1",
+    "recharts": "^2.12.7",
     "uuid": "^9.0.0",
     "web-vitals": "^2.1.4"
   },

public/locales/de/translation.json

@@ -55,6 +55,7 @@
     "dashboard": "Dashboard",
     "equipmentDocumentation": "Gerätedokumentation",
     "consoles": "Konsolen",
+    "customerFeedback": "Bewertungen",
     "groupTasks": {
       "menuCategory": "Gruppenaufgaben",
       "overview": "Kategorien",
@@ -705,5 +706,12 @@
     "noLogTypesFound": "Keine Log-Typen gefunden",
     "noLogManagerServerSpecified": "Kein Log-Manager-Server angegeben",
     "couldntReachlogManagerServer": "Verbindung zum Log-Manager-Server konnte nicht hergestellt werden"
+  },
+  "customerFeedback": {
+    "origin": "Herkunft:",
+    "feedbacks": "Bewertungen",
+    "table": {
+      "createdAt":"Erstellt am"
+    }
   }
 }

public/locales/en/translation.json

@@ -55,6 +55,7 @@
     "dashboard": "Dashboard",
     "equipmentDocumentation": "Equipment Documentation",
     "consoles": "Consoles",
+    "customerFeedback": "Feedbacks",
     "groupTasks": {
       "menuCategory": "Group Tasks",
       "overview": "Categories",
@@ -709,5 +710,12 @@
     "noLogTypesFound": "No log types found",
     "noLogManagerServerSpecified": "No log manager specified",
     "couldntReachlogManagerServer": "Connection to log manager server failed"
+  },
+  "customerFeedback": {
+    "origin": "Origin:",
+    "feedbacks": "Feedbacks",
+    "table": {
+      "createdAt":"Created at"
+    }
   }
 }

src/App.js

@@ -16,6 +16,7 @@ import HeaderProvider from "./Contexts/HeaderContext";
 import ConsolesProvider from "./Contexts/ConsolesContext";
 import ScannerProvider from "./Contexts/ScannerContext";
 import { CrmProvider } from "./Contexts/CrmContext";
+import { CustomerFeedbackProvider } from "./Contexts/CustomerFeedbackContext";
 
 export default function App() {
   const [notificationApi, notificationContextHolder] =
@@ -49,22 +50,24 @@ export default function App() {
                     <ConsolesProvider>
                       <ScannerProvider>
                         <CrmProvider>
-                          <WebSocketProvider
-                            userSession={userSession}
-                            setUserSession={setUserSession}
-                            isWebSocketReady={isWebSocketReady}
-                            setIsWebSocketReady={setIsWebSocketReady}
-                            notificationApi={notificationApi}
-                          >
-                            <ReconnectingView
-                              isWebSocketReady={isWebSocketReady}
-                            />
-
-                            <DashboardLayout
+                          <CustomerFeedbackProvider>
+                            <WebSocketProvider
                               userSession={userSession}
                               setUserSession={setUserSession}
-                            />
-                          </WebSocketProvider>
+                              isWebSocketReady={isWebSocketReady}
+                              setIsWebSocketReady={setIsWebSocketReady}
+                              notificationApi={notificationApi}
+                            >
+                              <ReconnectingView
+                                isWebSocketReady={isWebSocketReady}
+                              />
+
+                              <DashboardLayout
+                                userSession={userSession}
+                                setUserSession={setUserSession}
+                              />
+                            </WebSocketProvider>
+                          </CustomerFeedbackProvider>
                         </CrmProvider>
                       </ScannerProvider>
                     </ConsolesProvider>

src/Components/AppRoutes/index.js

@@ -23,8 +23,9 @@ const ViewEquipmentDocumentations = lazy(() =>
 );
 const Consoles = lazy(() => import("../../Pages/Consoles"));
 const RoboticsRobots = lazy(() => import("../../Pages/Robotics/Robots"));
-const Crm = lazy(() => import("../../Pages/Crm"));
+// const Crm = lazy(() => import("../../Pages/Crm"));
 const CrmTest = lazy(() => import("../../Pages/CrmTest/CrmTest"));
+const CustomerFeedback = lazy(() => import("../../Pages/CustomerFeedback"));
 
 export default function AppRoutes({ userSession, setUserSession }) {
   const appContext = useAppContext();
@@ -258,6 +259,34 @@ export default function AppRoutes({ userSession, setUserSession }) {
         />
       )}
 
+      {hasPermission(
+        appContext.userPermissions,
+        Constants.PERMISSIONS.CUSTOMERFEEDBACK.VIEW
+      ) && (
+        <Route
+          path={Constants.ROUTE_PATHS.CUSTOMERFEEDBACK_VIEW}
+          element={
+            <MySupsenseFallback>
+              <CustomerFeedback />
+            </MySupsenseFallback>
+          }
+        />
+      )}
+
+      {hasPermission(
+        appContext.userPermissions,
+        Constants.PERMISSIONS.CUSTOMERFEEDBACK.VIEW
+      ) && (
+        <Route
+          path={`${Constants.ROUTE_PATHS.CUSTOMERFEEDBACK_VIEW}/:paramOrigin`}
+          element={
+            <MySupsenseFallback>
+              <CustomerFeedback />
+            </MySupsenseFallback>
+          }
+        />
+      )}
+
       <Route
         path="*"
         element={

src/Components/MyRequestState/index.js

@@ -0,0 +1,7 @@
+export const RequestState = {
+  INIT: -1,
+  NOTHING: 0,
+  REQUESTING: 1,
+  SUCCESS: 2,
+  FAILED: 3,
+};

src/Components/SideMenu/index.js

@@ -82,6 +82,20 @@ export function SideMenuContent({
       });
     }
 
+    // customer feedback
+    if (
+      hasPermission(
+        appContext.userPermissions,
+        Constants.PERMISSIONS.CUSTOMERFEEDBACK.VIEW
+      )
+    ) {
+      items.push({
+        label: t("sideMenu.customerFeedback"),
+        icon: <SnippetsOutlined />,
+        key: Constants.ROUTE_PATHS.CUSTOMERFEEDBACK_VIEW,
+      });
+    }
+
     // group tasks
     let groupTasksGroup = {
       label: t("sideMenu.groupTasks.menuCategory"),
@@ -149,6 +163,7 @@ export function SideMenuContent({
         label: t("sideMenu.robotics.robots"),
         icon: <RobotOutlined />,
         key: Constants.ROUTE_PATHS.ROBOTICS_ROBOTS,
+        disabled: true,
       });
 
       items.push(roboticsGroup);

src/Contexts/CustomerFeedbackContext.js

@@ -0,0 +1,31 @@
+import { createContext, useContext, useState } from "react";
+
+const preview = {
+  origins: [],
+  setOrigins: () => {},
+  customerFeedbacks: [],
+  setCustomerFeedbacks: () => {},
+};
+
+const CustomerFeedbackContext = createContext(preview);
+
+export const useCustomerFeedbackContext = () =>
+  useContext(CustomerFeedbackContext);
+
+export function CustomerFeedbackProvider({ children }) {
+  const [origins, setOrigins] = useState([]);
+  const [customerFeedbacks, setCustomerFeedbacks] = useState([]);
+
+  return (
+    <CustomerFeedbackContext.Provider
+      value={{
+        origins,
+        setOrigins,
+        customerFeedbacks,
+        setCustomerFeedbacks,
+      }}
+    >
+      {children}
+    </CustomerFeedbackContext.Provider>
+  );
+}

src/Contexts/WebSocketContext.js

@@ -17,6 +17,7 @@ import { useHeaderContext } from "./HeaderContext";
 import { useConsolesContext } from "./ConsolesContext";
 import { useScannerContext } from "./ScannerContext";
 import { useCrmContext } from "./CrmContext";
+import { useCustomerFeedbackContext } from "./CustomerFeedbackContext";
 
 const WebSocketContext = createContext(null);
 
@@ -46,6 +47,7 @@ export default function WebSocketProvider({
   const consolesContext = useConsolesContext();
   const scannerContext = useScannerContext();
   const crmContext = useCrmContext();
+  const customerFeedbackContext = useCustomerFeedbackContext();
 
   if (wsConnectionEvent === null) {
     wsConnectionEvent = new CustomEvent(wsConnectionCustomEventName, {
@@ -106,7 +108,8 @@ export default function WebSocketProvider({
         usersContext,
         consolesContext,
         scannerContext,
-        crmContext
+        crmContext,
+        customerFeedbackContext
       );
     };
 

src/Handlers/WebSocketMessageHandler.js

@@ -55,6 +55,7 @@ export const ReceivedMessagesCommands = {
   CrmLinkCreated: 51,
   CrmLinkUsed: 52,
   CrmLinkDeleted: 53,
+  CustomerFeedbackAddFeedback: 54,
 };
 
 // commands sent to the backend server
@@ -100,7 +101,8 @@ export function handleWebSocketMessage(
   usersContext,
   consolesContext,
   scannerContext,
-  crmContext
+  crmContext,
+  customerFeedbackContext
 ) {
   const data = JSON.parse(event.data);
 
@@ -1120,6 +1122,9 @@ export function handleWebSocketMessage(
         arr.filter((link) => link.Id !== body)
       );
       break;
+    case ReceivedMessagesCommands.CustomerFeedbackAddFeedback:
+      customerFeedbackContext.setCustomerFeedbacks((arr) => [...arr, body]);
+      break;
     default:
       console.error("unknown command", cmd);
       break;

src/Pages/CustomerFeedback/index.js

@@ -0,0 +1,436 @@
+import { useEffect, useState } from "react";
+import {
+  Constants,
+  FormatDatetime,
+  myFetch,
+  wsConnectionCustomEventName,
+} from "../../utils";
+import { useCustomerFeedbackContext } from "../../Contexts/CustomerFeedbackContext";
+import { Card, Col, Result, Row, Select, Spin, Statistic, Table } from "antd";
+import { useTranslation } from "react-i18next";
+import { RequestState } from "../../Components/MyRequestState";
+import { useNavigate, useParams } from "react-router-dom";
+import CountUp from "react-countup";
+import {
+  LineChart,
+  Line,
+  XAxis,
+  YAxis,
+  CartesianGrid,
+  Tooltip,
+  Legend,
+  ResponsiveContainer,
+} from "recharts";
+
+function calculateAverage(arr) {
+  if (arr.length === 0) return 0;
+  const sum = arr.reduce(
+    (accumulator, currentValue) => accumulator + currentValue,
+    0
+  );
+  const average = sum / arr.length;
+
+  return average.toFixed(1);
+}
+
+export default function CustomerFeedback() {
+  const { t } = useTranslation();
+  const navigate = useNavigate();
+  const customerFeedbackContext = useCustomerFeedbackContext();
+  const { paramOrigin } = useParams();
+
+  const [isRequesting, setIsRequesting] = useState(RequestState.INIT);
+  const [selectedOrigin, setSelectedOrigin] = useState("");
+
+  const getTableContent = () => {
+    const feedbackColumns = [];
+    const columns = [];
+
+    for (const feedback of customerFeedbackContext.customerFeedbacks) {
+      if (feedback.Data === null) continue;
+
+      for (const key in feedback.Data) {
+        if (!columns.includes(key)) {
+          feedbackColumns.push({
+            title: key,
+            dataIndex: key,
+            key: key,
+          });
+
+          columns.push(key);
+        }
+      }
+    }
+
+    return [
+      ...feedbackColumns,
+      {
+        title: t("customerFeedback.table.createdAt"),
+        dataIndex: "createdAt",
+        key: "createdAt",
+      },
+    ];
+  };
+
+  const getTableItems = () => {
+    const items = [];
+
+    customerFeedbackContext.customerFeedbacks.sort(
+      (a, b) => new Date(b.CreatedAt) - new Date(a.CreatedAt)
+    );
+
+    customerFeedbackContext.customerFeedbacks.forEach((customerFeedback) => {
+      let dynamicItems = {};
+
+      if (customerFeedback.Data !== null) {
+        for (const key in customerFeedback.Data) {
+          dynamicItems[key] = customerFeedback.Data[key];
+        }
+      }
+
+      items.push({
+        key: customerFeedback.Id,
+        ...dynamicItems,
+        createdAt: FormatDatetime(customerFeedback.CreatedAt),
+      });
+    });
+
+    return items;
+  };
+
+  const navigateToOrigin = (origin) =>
+    navigate(`${Constants.ROUTE_PATHS.CUSTOMERFEEDBACK_VIEW}/${origin}`);
+
+  const StatisticCard = () => {
+    const data = {};
+
+    for (const customerFeedback of customerFeedbackContext.customerFeedbacks) {
+      if (customerFeedback.Data === null) continue;
+
+      for (const feedbackDataKey in customerFeedback.Data) {
+        if (typeof customerFeedback.Data[feedbackDataKey] !== "number")
+          continue;
+
+        if (!data.hasOwnProperty(feedbackDataKey)) {
+          data[feedbackDataKey] = [];
+        }
+
+        data[feedbackDataKey].push(customerFeedback.Data[feedbackDataKey]);
+      }
+    }
+
+    const elements = [
+      <Statistic
+        title={t("customerFeedback.feedbacks")}
+        value={customerFeedbackContext.customerFeedbacks.length}
+        formatter={(value) => <CountUp end={value} />}
+      />,
+    ];
+
+    for (const statistic in data) {
+      elements.push(
+        <Statistic
+          key={statistic}
+          title={statistic}
+          value={calculateAverage(data[statistic])}
+          formatter={(value) => (
+            <span>
+              <CountUp end={value} prefix="Ø " decimals={1} /> / ∑{" "}
+              {data[statistic].length}
+            </span>
+          )}
+        />
+      );
+    }
+
+    const chunkedElements = elements.reduce((acc, element, index) => {
+      const chunkIndex = Math.floor(index / 8);
+      if (!acc[chunkIndex]) {
+        acc[chunkIndex] = [];
+      }
+      acc[chunkIndex].push(element);
+      return acc;
+    }, []);
+
+    return (
+      <Card style={{ marginTop: 20 }}>
+        {chunkedElements.map((chunk, chunkIndex) => (
+          <Row gutter={16} key={chunkIndex}>
+            {chunk.map((element, elementIndex) => (
+              <Col xs={24} sm={12} md={4} key={elementIndex}>
+                {element}
+              </Col>
+            ))}
+          </Row>
+        ))}
+      </Card>
+    );
+  };
+
+  const Graphs = () => {
+    if (
+      !customerFeedbackContext.customerFeedbacks ||
+      customerFeedbackContext.customerFeedbacks.length === 0
+    ) {
+      return <div>No data available</div>;
+    }
+
+    // Function to count number of feedbacks for each date
+    const countFeedbacksByDate = (feedbacks) => {
+      const dateCounts = {};
+
+      // Iterate through feedbacks
+      feedbacks.forEach((feedback) => {
+        const date = new Date(feedback.CreatedAt).toISOString().split("T")[0];
+
+        // Increment count for date or initialize it with 1
+        dateCounts[date] = (dateCounts[date] || 0) + 1;
+      });
+
+      // Convert date-counts map to array of objects and sort by date ascending
+      return Object.keys(dateCounts)
+        .map((date) => ({
+          date,
+          count: dateCounts[date],
+        }))
+        .sort((a, b) => new Date(a.date) - new Date(b.date));
+    };
+
+    const data = countFeedbacksByDate(
+      customerFeedbackContext.customerFeedbacks
+    );
+
+    // Function to extract data for each key in Data
+    const getDataByKey = (feedbacks, key) => {
+      const dateValuesMap = {};
+
+      // Iterate through feedbacks
+      feedbacks.forEach((feedback) => {
+        if (feedback.Data && typeof feedback.Data === "object") {
+          const date = new Date(feedback.CreatedAt).toISOString().split("T")[0];
+          const value = feedback.Data[key];
+
+          // Increment count for date or initialize it with value
+          dateValuesMap[date] =
+            (dateValuesMap[date] || 0) + (typeof value === "number" ? 1 : 0);
+        }
+      });
+
+      // Convert date-values map to array of objects and sort by date ascending
+      return Object.keys(dateValuesMap)
+        .map((date) => ({
+          date,
+          value: dateValuesMap[date],
+        }))
+        .sort((a, b) => new Date(a.date) - new Date(b.date));
+    };
+
+    return (
+      <div>
+        <Card style={{ marginTop: 20 }}>
+          <h2>Feedback Count</h2>
+          <ResponsiveContainer width="100%" height={400}>
+            <LineChart data={data}>
+              <CartesianGrid strokeDasharray="3 3" />
+              <XAxis dataKey="date" />
+              <YAxis />
+              <Tooltip />
+              <Legend />
+              <Line
+                type="monotone"
+                dataKey="count"
+                stroke="#8884d8"
+                activeDot={{ r: 8 }}
+              />
+            </LineChart>
+          </ResponsiveContainer>
+        </Card>
+      </div>
+    );
+
+    /*
+  {Object.keys(customerFeedbackContext.customerFeedbacks[0]?.Data || {})
+          .filter(
+            (key) =>
+              typeof customerFeedbackContext.customerFeedbacks[0]?.Data[key] ===
+              "number"
+          )
+          .map((key) => (
+            <Card key={key} style={{ marginTop: 20 }}>
+              <h2>{key}</h2>
+              <ResponsiveContainer width="100%" height={400}>
+                <LineChart
+                  data={getDataByKey(
+                    customerFeedbackContext.customerFeedbacks,
+                    key
+                  )}
+                >
+                  <CartesianGrid strokeDasharray="3 3" />
+                  <XAxis dataKey="date" />
+                  <YAxis />
+                  <Tooltip />
+                  <Legend />
+                  <Line
+                    type="monotone"
+                    dataKey="value"
+                    stroke="#8884d8"
+                    activeDot={{ r: 8 }}
+                  />
+                </LineChart>
+              </ResponsiveContainer>
+            </Card>
+          ))}
+    */
+  };
+
+  // Function to group data by date and count occurrences
+  /*const getDataByDate = (feedbacks) => {
+      const dateCounts = feedbacks.reduce((acc, feedback) => {
+        const date = new Date(feedback.CreatedAt).toISOString().split("T")[0]; // Extract date part
+        acc[date] = (acc[date] || 0) + 1;
+        return acc;
+      }, {});
+
+      const sortedDates = Object.keys(dateCounts).sort(
+        (a, b) => new Date(a) - new Date(b)
+      );
+
+      return sortedDates.map((date) => ({
+        date,
+        count: dateCounts[date],
+      }));
+    };
+
+    const data = getDataByDate(customerFeedbackContext.customerFeedbacks);
+
+    return (
+      <Card style={{ marginTop: 20 }}>
+        <ResponsiveContainer width="100%" height={400}>
+          <LineChart data={data}>
+            <CartesianGrid strokeDasharray="3 3" />
+            <XAxis dataKey="date" />
+            <YAxis />
+            <Tooltip />
+            <Legend />
+            <Line
+              type="monotone"
+              dataKey="count"
+              stroke="#8884d8"
+              activeDot={{ r: 8 }}
+            />
+          </LineChart>
+        </ResponsiveContainer>
+      </Card>
+    );
+  }; */
+
+  useEffect(() => {
+    const customersRequest = () => {
+      setIsRequesting(RequestState.REQUESTING);
+
+      myFetch(`/customerfeedback/origins`, "GET").then((data) => {
+        if (data === undefined || data === null) return;
+
+        customerFeedbackContext.setOrigins(data);
+
+        if (data.length === 0) {
+          setIsRequesting(RequestState.NOTHING);
+        } else if (paramOrigin === undefined || !data.includes(paramOrigin)) {
+          navigateToOrigin(data[0]);
+        }
+      });
+    };
+
+    customersRequest();
+
+    const handleCustomersRequest = () => customersRequest();
+
+    document.addEventListener(
+      wsConnectionCustomEventName,
+      handleCustomersRequest
+    );
+
+    return () =>
+      document.removeEventListener(
+        wsConnectionCustomEventName,
+        handleCustomersRequest
+      );
+  }, []);
+
+  useEffect(() => {
+    if (paramOrigin === undefined) return;
+
+    setIsRequesting(RequestState.REQUESTING);
+    setSelectedOrigin(paramOrigin);
+
+    myFetch(`/customerfeedback/origin/${paramOrigin}`, "GET").then((data) => {
+      if (data === undefined || data === null) return;
+
+      customerFeedbackContext.setCustomerFeedbacks(data);
+      setIsRequesting(RequestState.SUCCESS);
+    });
+  }, [paramOrigin]);
+
+  return (
+    <>
+      <div
+        style={{
+          display: "flex",
+          flexDirection: "row",
+          gap: 10,
+          alignItems: "center",
+        }}
+      >
+        <span>{t("customerFeedback.origin")}</span>
+
+        <Select
+          style={{
+            width: "100%",
+          }}
+          value={selectedOrigin}
+          onSelect={(value) => navigateToOrigin(value)}
+          options={customerFeedbackContext.origins.map((origin) => {
+            return {
+              value: origin,
+              label: origin,
+            };
+          })}
+        ></Select>
+      </div>
+
+      {isRequesting === RequestState.INIT ? (
+        <div
+          style={{
+            display: "flex",
+            justifyContent: "center",
+            alignItems: "center",
+            height: "80vh",
+          }}
+        >
+          <Spin size="large"></Spin>
+        </div>
+      ) : isRequesting === RequestState.NOTHING ? (
+        <Result
+          status="404"
+          title="404"
+          subTitle="Sorry, the page you visited does not exist."
+        />
+      ) : (
+        <>
+          <StatisticCard />
+
+          <Graphs />
+
+          <Table
+            style={{ paddingTop: 20 }}
+            scroll={{ x: "max-content" }}
+            columns={getTableContent()}
+            dataSource={getTableItems()}
+            loading={isRequesting === RequestState.REQUESTING}
+            pagination
+          />
+        </>
+      )}
+    </>
+  );
+}

src/utils.js

@@ -97,6 +97,7 @@ export const Constants = {
     ROBOTICS_ROBOTS: "/robotics/robots",
     CRM: "/crm/",
     CRM_TEST: "/crm/test",
+    CUSTOMERFEEDBACK_VIEW: "/customer-feedback",
   },
   CRM_TYPE: {
     TEST_CUSTOMERS: "test-customers",
@@ -224,6 +225,9 @@ export const Constants = {
         VIEW: "crm.setter_closer.view",
       },
     },
+    CUSTOMERFEEDBACK: {
+      VIEW: "customerfeedback.view",
+    },
   },
   SYSTEM_LOG_TYPE: {
     INFO: 0,